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Terms and Conditions

Privacy Policy

Lotus Asia Tours considers all information received from customers or potential customers to be confidential.

Information Collection and Use by Lotus Asia Tours

Lotus Asia Tours collects user submitted information such as name, email address, and nationality to authenticate users and to send notifications to those users relating to our services. Lotus Asia Tours can also collect other profile data including but not limited to: personal interests, gender, age, education and occupation in order to assist users in finding the best travel service for them.
We may also use a user's email address to send updates, newsletters (if subscription has been done) or news regarding the service.
Lotus Asia Tours also logs non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to the site. This data, so-called "cookies", if you allow their use, store small amounts of data on your computer when you visit a Web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. Cookies simply assist us in tracking which of our features you like best. Cookies also enable us to customize our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser and our Web sites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features of our site, as well as other Web sites, will not be available to you.

Controlling Your Personal Information

A user may, at any time, change, correct, modify or delete any personal information they may have provided to Lotus Asia Tours by visiting the Profile area located on the website. Users can also unsubscribe from any newsletters following the information included in each newsletter we send.

Security of Your Personal Information

Lotus Asia Tours takes all reasonable precautions to protect our users' information, both while the information is being transmitted and after it is received by us.
Our employees are made aware of its privacy practices through periodic communications and training. We limit access to private and confidential data only to those employees with a specific need to retrieve this information and we store data on multiple service systems, in controlled, secure environments provided by third specialized party.

PAYMENTS POLICIES
Unless specifically defined during our correspondence due to stricter conditions from our hotels/suppliers, below are our General Payment Policies:

F.I.T (1 TO 9 PERSONS):
Payment Has To Be Received By LOTUS 21 Days Before Clients Arrival
A non-refundable 30% deposit might be required if air tickets are involved. The balance has to be received 21 days before clients arrival

GROUPS (10 PERSONS UP)
1st deposit: 20% of the total (air ticket excluded) upon confirmation of the Group
2nd deposit: 80% of the total 45 days before Group arrival

AIR TICKETS
A non-refundable 30% deposit is required upon confirmation of the Group
70% of the total amount is required by 45 days before Group arrival

Payments are intended including of any bank fee/expense (sender and receiver). We have to receive the correct amount shown on the invoice.

CANCELLATION POLICIES
Unless specifically defined during our correspondence due to stricter conditions from our hotels/suppliers, below are our General Cancellation Policies:

F.I.T (1 TO 9 PERSONS) – Air Tickets excluded:
Cancellation 21 days before the arrival of customers              : 0%
Cancellation 20 to 10 days before the arrival of customers     : 50%
Cancellation from 9 to 4 days before the arrival of customers : 75%
Cancellation from 3 to 1 day before the arrival of customers   : 90%
No show                                                                                   : 100%

EXCEPTION:
HOTELS ARE LOADING CANCELLATIONS ALSO AT 45 DAYS BEFORE ARRIVAL OF THE CUSTOMER WE WILL 'ADVISE ACCORDINGLY

GROUPS (10 PERSONS UP)
Cancellation up to 91 days before arrival of clients                               : one night per every room blocked
Cancellation 90 days before arrival of clients                                        : 10%
Cancellation between 59 and 40 days before the arrival of customers : 50%
Cancellation 30 days before the arrival of customers                            : 100%

Links

This Web site contains links to other sites. Please be aware that Lotus Asia Tours is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each Web site that collects personal information. This privacy statement applies solely to information collected by this Web site.

Changes to Our Privacy Policy

We will occasionally update this Privacy Policy as necessary to maintain the highest protection for our users and to comply with a changing environment. We recommend that you check the policy when you visit our site to be sure you are aware of and understand our current policy. If we make material changes to this policy or in how we will use or collect your personally identifiable information, we will prominently post such changes prior to implementing the change. We will not make changes in how we handle previously collected personal information that have retroactive effect unless legally required to do so.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it